Refund and Returns Policy

DIGITAL PRODUCT POLICY:

All products sold through Lutin Academy are digital products, including but not limited to:

  • Online courses
  • Downloadable files
  • Training systems
  • Choreography libraries
  • Educational resources
  • Templates and digital materials
  • Video lessons
  • PDF guides
  • Creative toolkits

No physical products are shipped.

REFUND ELIGIBILITY:

Due To The Nature Of Digital Products

Once a digital product has been:

  • Downloaded
  • Accessed
  • Streamed
  • Delivered electronically

It becomes non-returnable and generally non-refundable.

This policy exists because digital content cannot be physically returned after access has been granted.

REFUNDS MAY BE APPROVED IN THE FOLLOWING CASES:

Duplicate Purchases

If you accidentally purchase the same product more than once, we may issue a refund for the duplicate order.

Technical Access Problems

If you experience verified technical issues preventing access to purchased content and our support team cannot resolve the issue within a reasonable timeframe, a refund may be considered.

Incorrect Billing

If you were charged incorrectly due to a payment processing error, we will review and resolve the issue promptly.

NON-REFUNDABLE SITUATIONS:

Refunds will generally not be issued for:

  • Change of mind
  • Lack of usage
  • Accidental purchases
  • Personal preference
  • Failure to read product descriptions
  • Insufficient technical knowledge
  • Incompatibility with third-party software or devices not listed as supported
  • Dissatisfaction based on subjective expectations

We strongly encourage customers to review product descriptions carefully before purchasing.

EXCHANGE POLICY:

Because all products are digital, we do not offer traditional exchanges or physical returns.

However, in certain situations, we may offer:

  • Alternative file access
  • Updated download links
  • Technical assistance
  • Replacement digital files if corruption occurs

DOWNLOAD ACCESS:

Customers are responsible for:

  • Providing a valid email address
  • Downloading purchased files promptly
  • Storing purchased materials securely

If you lose access to your files, please contact support with your order information.

UNAUTHORIZED SHARING:

All digital products sold by Lutin Academy are protected by copyright and intellectual property laws.

Customers may not:

  • Redistribute products
  • Resell materials
  • Share downloads publicly
  • Upload files to third-party platforms
  • Copy or reproduce educational systems commercially

Unauthorized distribution may result in:

  • Permanent account termination
  • Revoked access
  • Legal action where applicable

CHARGEBACK POLICY:

Customers are encouraged to contact us directly before initiating payment disputes or chargebacks.

Fraudulent or abusive chargebacks may result in:

  • Account suspension
  • Permanent purchasing restrictions
  • Access termination across all products

We aim to resolve all legitimate concerns professionally and fairly.

SUPPORT & ASSISTANCE:

Need Help?

Our support team is available to assist with:

  • Download issues
  • Product access
  • Billing questions
  • Technical problems
  • Account support

Support Response Time

Most support requests receive a response within 24–72 business hours.

POLICY UPDATES:

Lutin Academy reserves the right to modify or update this Refund & Returns Policy at any time to reflect:

  • Service changes
  • Legal requirements
  • Platform improvements
  • Operational updates

Updated versions will always be published on this page.